SHIPPING
Your order is processed and shipped from our Los Angeles HQ. Orders are processed within 2 business days of purchase, but may be subject to delays during sale periods and new drops.
USPS standard shipping takes approximately 3-5 business days for domestic deliveries. Standard international shipping takes approximately 7-21 business days. There are options available for expedited shipping at checkout.
Lovinfamily offers free shipping on orders £75+.
All shipping costs are non-refundable.
We are not responsible for customs fees or import taxes. If a package is refused for any reason, the customer is responsible for reaching out to us and attempting to have it delivered again. We will not refund a customer if their order is refused.
UPS does not delivery to PO boxes. In the case that an order is placed via UPS and the delivery address is a PO box, the order will be shipped with the closest USPS option. No refunds or adjustments on shipping will be provided.
If billing and shipping addresses are provided in a language other than English, your order will be subject to a delay or cancellation.
For any further questions please email: support@Lovinfamily.com
Please note all delivery times are estimates provided by the shipping courier and cannot be guaranteed. All orders shipping outside of the United States may be subject to courier and/or customs delays.
RETURNS
Lovinfamily offers FREE returns for store credit (no return shipping or handling fees) for all domestic purchases on all products with the exception of “sale” items that are final sale.
We’ve extended our return policy this holiday season!
Orders placed between November 1, 2022 and December 31, 2022 may be returned for an exchange or store credit by January 31, 2023.
Your return must be initiated on or before January 31, 2023. All return packages must use our pre-paid return shipping label. Your original shipping charges will be excluded from any store credit that is issued. Unfortunately, we are unable to offer refunds at this time. All returns will be processed as store credit.
Return Requirements
- Return is initiated by the customer on or before January 31, 2023.
- The item(s) is received unworn, unaltered, and undamaged in their original packaging.
- The item(s) is mailed back within 14 days of return authorization
All returns require authorization.
All gift cards, mystery items, sample sale items, and sale items are final sale.
All bundle deals can be returned for store credit only. No exchanges can be made.
We are unable to process any returns purchased from any of our stockists.
INTERNATIONAL RETURNS
Lovinfamily offers international returns for store credit. Return shipping is not covered for international orders. Your return must be initiated within 60 days of your delivery date. Your original shipping charges will be excluded from any store credit that is issued. Unfortunately, we are unable to offer refunds at this time. All returns will be processed as store credit.
Lovinfamily does not offer direct exchanges. At this time we are unable to provide prepaid shipping labels for all international orders. Shipping and handling costs are non-refundable.
WARRANTY
There is a warranty within 60 days of your delivery date for damaged items for domestic orders. After 60 days, there is a small repair fee. Warranty does not apply to sale items. To request a warranty repair or for more info, please email support@Lovinfamily.com with your order number and supplemental photos.
Unfortunately, if the item is sold out, there is nothing we can do. No exchanges for a different item or store credit will be allowed due to the item having been worn and cannot be repaired or resold.
LOST OR STOLEN PACKAGES
If a package is lost or damaged in transit and is insured by Route, please file a claim within 10 days of the last shipping update. It is the responsibility of the customer to request a claim via the Route claim website. After 10 days, the request will be denied.
If your package is lost or damaged in transit and Route insurance was not purchased, it is the responsibility of the customer to request a claim via USPS or with the shipping courier service that was used.
We are not responsible for lost, damaged, or stolen packages that are not insured by Route.
